Student Support

The Auctus team is passionate about seeing you grow and succeed. We are committed to providing high-quality training and education to help you achieve your goals and feel confident to take on any challenge.

Our Student Support team are willing to support and, where appropriate, advise students on different aspects of both academic and personal elements of student life. Whether you're struggling with essay writing, assignments or time management and organisation skills, our staff are here to assist.

Auctus works with employers across many industries to identify their needs and train students accordingly. Working with industry and understanding their needs help us to prepare you with the skills and knowledge required by employers, increasing your chances of employment or promotion. Our graduates have contributed significantly to the industry and achieved success in various roles.

To ensure that students are prepared for the industry and equipped with the right skills to succeed, we prepare our students with a wide range of skills, including communication, problem-solving, teamwork, and critical thinking to take ownership of their responsibilities, demonstrating a high level of professionalism and accountability and make a positive impact in their chosen profession.

Auctus employs trainers who have vast knowledge of their chosen field and delivery in a fun and effective way. Our curriculum is designed in collaboration with industry experts, ensuring that students are up-to-date with the latest trends and practices.

In additional to normal student training and assessment product support, Auctus team is ready to support our students to ensure that all our students can achieve their goals. We will, when required, facilitate access to a range of additional learning and wellbeing support services for individuals participating in any of our training programs.

 These services are provided with utmost privacy and confidentiality. Some of these services are undertaken in-house whilst other more specialist services are outsourced on a commercial referral basis.

Additional support service areas include:

• Academic support (provided in-house): Students requiring additional academic support should discuss their needs with our trainers or see our Student Support Officer or Training Coordinator who will assess the type and level of support needed and offer support as appropriate.
• Payment planning (in-house)
• Success and Wellbeing Services (SWS) include counselling for vocational, emotional, financial and psychological needs (provided via external referrals)
• Access to language, literacy, numeracy and digital (LLND) support (provided externally)
• Reasonable adjustment and disability access support (provided in house and/or outsourced referral)

       For external referrals, we work closely with two SWS providers. They provide services through their SWS coaches who can be reached out using the following contact details:

1. Hessel Group / Enhance Training Success and Wellbeing Services

   Tel: 08 7140 1966

   Email: sws@enhancetraining.org

    

2. SYC Success and Wellbeing Services

   Tel: 08 8405 8500

   Email: learning@syc.net.au 

Our student support team can refer a student for counselling by completing a form which includes student information and consent for referral. 

Students can also refer themselves directly to the Success and Wellbeing Services (SWS) provider by using the contact details provided above.

Digital Wellbeing Support (MOST App)

Auctus is proud to share an additional wellbeing resource available to our students — MOST (Moderated Online Social Therapy).

MOST is a free, evidence-based digital mental health and wellbeing platform that provides young people aged 12–25 with confidential support they can access anytime, anywhere.

Through MOST, both domestic and international students can access:

• Evidence-based wellbeing tools and guided activities
• Real-time moderated peer support
• Resources for coping, motivation, and study stress
• Professional counselling referrals if needed

Learn more or sign up: https://www.most.org.au

(MOST is available nationally for students aged 12–25 and supported by the Australian Government.)